Question 1

What is the minimum order quantity for smart bracelets and smartwatches?

Accepted Answer

Many ready-to-ship models start from 1 to 10 pieces for evaluation samples. MOQ for custom logo, packaging, firmware or app customization is confirmed per project based on the model and the level of customization.

Question 2

Do you provide an open SDK and API for screenless smart bands?

Accepted Answer

Yes. Our screenless smart bands and selected ECG smartwatches support an open SDK and API so that brands, health platforms and app developers can integrate heart rate, SpO2, HRV, sleep and activity data into their own applications.

Question 3

Which certifications do your wearables have?

Accepted Answer

Our products comply with FCC, CE and RoHS requirements and we hold EPR registrations for Germany and France. Declarations of Conformity are available for listed products, and our facility has been assessed on-site by SGS Group.

Question 4

What is the typical lead time for bulk orders?

Accepted Answer

Bulk orders typically ship in about 30 days after sample approval and deposit, FOB Yantian, Shenzhen or Hong Kong. Customized firmware or tooling projects are scheduled individually.

Question 5

How do you control product quality?

Accepted Answer

We apply incoming quality control on raw materials, in-process checks during welding, gluing and assembly, leakage testing for waterproof models and 100% inspection before shipment. All products carry a 1-year warranty.

Question 6

Are the ECG, HRV and SpO2 readings medical-grade?

Accepted Answer

Our wearables are designed for wellness and fitness reference. They are not intended to diagnose or treat disease. Buyers who plan to market products as medical devices must obtain the relevant medical certifications in their target markets.

Question 7

Which payment and delivery terms do you accept?

Accepted Answer

We accept T/T, L/C, D/P, D/A, PayPal, Western Union, credit card and escrow, in USD, EUR, GBP, JPY, CAD, AUD, HKD, CHF and CNY. Delivery terms include FOB, CFR, CIF, EXW, FCA, CIP, CPT, DDP and DDU.

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